At Wystic, we are committed to delivering premium quality products and ensuring customer satisfaction in every purchase. Our Return & Exchange Policy has been designed to provide transparency, fairness, and clarity to all our international customers.
🔹 Eligibility and Timeframe
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Customers may request a return or exchange within 14 calendar days from the date of delivery.
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Items must be returned in their original condition, unused, unwashed, free of odors or damage, and with all original tags, labels, and packaging intact.
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Items that do not meet these requirements may not be accepted.
🔹 Non-Returnable Items
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Sale, clearance, or promotional items are not eligible for a refund. They may only be exchanged if defective.
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Customized or made-to-order items cannot be returned or exchanged, except in the event of a manufacturing defect.
🔹 Defective or Incorrect Products
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If you receive a product that is defective, damaged, or not as ordered, Wystic will cover all shipping costs associated with the return or replacement.
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Proof of the defect (photos or videos) may be required to process your request efficiently.
🔹 Customer-Initiated Returns
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If a customer wishes to return a product due to personal choice, change of mind, or incorrect size selection, all return shipping costs will be the responsibility of the customer.
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In these cases, refunds will be issued only after inspection and approval of the returned item.
🔹 How to Request a Return or Exchange
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Contact our Customer Care team at contact@wystic.com within the eligible period.
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Provide your order number, reason for return or exchange, and supporting photos (if applicable).
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Our team will respond within 48 business hours with detailed instructions and the return shipping address.
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Once the item is received and inspected, you may choose from the following options:
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Exchange for the same product or another item of equal value.
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Store credit to be used for future purchases.
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Full refund, when applicable.
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🔹 Refunds
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Refunds will be processed using the original payment method used at checkout.
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Processing times may vary depending on your payment provider, but typically take 5–10 business days once approved.
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In the event of international transactions, please note that currency conversion rates and bank fees may affect the final refund amount received.
🔹 Important Notes
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Wystic is not responsible for lost, stolen, or damaged packages during return shipping. We recommend using a trackable shipping service.
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Original shipping fees paid at checkout are non-refundable, except when the product arrives defective or incorrect.
🌟 Our Commitment
At Wystic, we believe fashion is not only about style but also about trust. Our Return & Exchange Policy reflects our dedication to providing an honest, reliable, and seamless shopping experience to customers worldwide.
For any questions or concerns, please contact us at contact@wystic.com – our team will be happy to assist you.